Last updated: 12 September 2026
Who we are
Our website address is https://beloworks.co.uk.
The website is operated by BELO WORKS GROUP LIMITED, trading as BELO WORKS.
BELO WORKS provides property maintenance services primarily across Brighton & Hove and surrounding areas.
BELO WORKS GROUP LIMITED is the data controller for personal information processed through this website and our services.
For privacy enquiries, you can contact us at:
Email: info@beloworks.co.uk
Telephone: 07539 179639
Website: beloworks.co.uk
What personal information we collect
Depending on how you use our website and services, we may collect information including:
- your name;
- email address;
- telephone number;
- postcode, address or general location;
- details about the work you require;
- preferred dates or availability;
- photographs and measurements you provide;
- messages sent through our website or BELO Assistant;
- estimate and quotation information;
- review or testimonial information;
- invoices, customer records and payment-related records;
- correspondence between you and BELO WORKS;
- technical information such as IP address, browser type, device information and website logs;
- cookie and consent information where applicable.
We only ask for information reasonably necessary to understand your enquiry, provide our services, operate our website, maintain appropriate business records or comply with our legal obligations.
Comments
Standard public WordPress comments are not currently used as part of the BELO WORKS website.
If comments are enabled in the future, information submitted through comments may include the information entered into the comment form, the visitor’s IP address and browser information for purposes such as spam detection and website security.
Customer reviews submitted through the BELO WORKS review form are handled separately as described under Customer reviews below.
Media and uploaded photographs
Customers may upload photographs when requesting an estimate or using supported website enquiry features.
These photographs help BELO WORKS understand the proposed work and may be used to:
- assess the visible scope of a job;
- identify information that needs clarification;
- prepare an indicative estimate or formal quotation;
- help us understand materials, access or other relevant aspects of the proposed work.
Please avoid uploading photographs containing unnecessary personal, confidential or sensitive information.
Where possible, photographs should not contain:
- identification documents;
- financial information;
- children;
- unrelated people;
- passwords or security information;
- private documents;
- other information that is not relevant to the work.
Photographs do not replace a physical inspection. Some jobs may be capable of being quoted from photographs, descriptions and measurements, while other work may require further assessment.
Contact and estimate forms
When you use our contact or estimate forms, we may collect information such as:
- your name;
- email address;
- telephone number;
- postcode or area;
- details of the work;
- preferred dates or availability;
- photographs;
- measurements;
- other information you choose to provide.
We use this information to understand your requirements, respond to your enquiry, prepare estimates or quotations and, where appropriate, arrange work.
Information submitted through our website forms may also be delivered to us by email and stored within our website or business systems.
BELO Assistant and AI processing
Our website includes the BELO Assistant, an AI-assisted customer enquiry service.
The BELO Assistant may help customers:
- explain property maintenance work;
- provide photographs relating to a job;
- answer relevant questions;
- receive indicative labour estimates;
- organise multiple jobs within one enquiry;
- prepare an enquiry for submission to BELO WORKS.
Information entered into the chatbot, including messages and relevant photographs, may be processed using third-party artificial intelligence infrastructure, including OpenRouter and compatible AI model providers.
The particular AI model or infrastructure used to process a request may change from time to time and may operate outside the United Kingdom.
Please do not submit unnecessary confidential or sensitive information through the chatbot.
In particular, please do not provide:
- passwords;
- payment card details;
- online banking details;
- identification documents;
- unnecessary medical or highly sensitive personal information.
The BELO Assistant does not make legally binding decisions.
Any prices generated by the BELO Assistant are indicative estimates only and remain subject to review and confirmation by BELO WORKS before any work is formally agreed.
Customer reviews
Customers may submit reviews through our website.
Information collected may include:
- your name;
- your review;
- the type of work carried out;
- an internal rating where applicable;
- the date or approximate date the work was completed.
Reviews are checked before publication.
When a review is published, we may display:
- your name;
- your review text;
- the month and year associated with the work or review.
We do not normally publish the customer’s exact completion date.
Internal ratings collected through the review process do not necessarily appear publicly on the website.
If you would like a review you submitted to be corrected or removed, please contact:
Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate correctly and may be used without consent where permitted by law.
Where non-essential cookies require consent, you will be given the opportunity to accept, reject or manage your preferences through our cookie consent system.
Your cookie choices can be changed through the cookie settings available on the website.
The types of cookies used may change as website services or features are updated.
More information about individual cookies and their purposes may be provided through the website’s cookie banner or cookie settings.
Embedded content from other websites
Pages on this website may contain embedded or externally provided content, such as maps, videos, social media content or other third-party services.
Embedded content from another website may behave in much the same way as if you visited that website directly.
Those third parties may:
- collect information about you;
- use cookies;
- record technical information;
- monitor your interaction with their content.
Their use of personal information is governed by their own privacy policies.
BELO WORKS does not control the privacy practices of independent third-party websites and services.
How we use your personal information
We may use your information to:
- respond to enquiries;
- understand the work you require;
- prepare estimates and quotations;
- arrange appointments;
- check preferred availability;
- provide property maintenance services;
- communicate with customers;
- maintain records of work completed;
- manage customer relationships;
- issue quotations and invoices;
- administer payments and accounting records;
- manage customer reviews;
- operate and improve our website;
- operate the BELO Assistant;
- maintain website and information security;
- prevent misuse, fraud or spam;
- investigate complaints or disputes;
- comply with accounting, tax and other legal obligations;
- establish, exercise or defend legal claims where necessary.
We do not sell your personal information.
Our lawful basis for processing information
UK data protection law requires us to have a lawful basis for using personal information.
The lawful basis we rely on will depend on the circumstances.
Contract and steps before entering into a contract
We may process your information where it is necessary to:
- respond to a request for an estimate or quotation;
- discuss proposed work;
- arrange an appointment;
- enter into an agreement with you;
- carry out agreed work;
- communicate with you about an existing job.
Legitimate interests
We may process information where reasonably necessary for our legitimate business interests, including:
- managing customer enquiries;
- operating BELO WORKS;
- providing customer service;
- maintaining business records;
- improving our website and enquiry process;
- protecting our systems and website;
- preventing misuse and spam;
- managing complaints and disputes.
Where we rely on legitimate interests, we consider the impact on your privacy rights.
Legal obligations
We may process or retain information where required to meet legal obligations, including accounting, tax, regulatory or other statutory requirements.
Consent
Where consent is required, including for certain non-essential cookies or other optional processing, we will ask for it.
Where processing is based on consent, you may withdraw that consent at any time.
Who we share your data with
We may share personal information with trusted service providers where reasonably necessary to operate BELO WORKS, provide our services or meet legal requirements.
These may include providers involved in:
- website hosting and domain services;
- business email;
- website forms;
- website security;
- cookie and consent management;
- artificial intelligence processing;
- calendars and scheduling;
- cloud storage and IT services;
- accounting and professional services.
Providers used in connection with our systems may include services such as:
- IONOS, for website hosting, domain and/or email services;
- OpenRouter and compatible AI model providers, for BELO Assistant processing;
- Google services, where used for calendar, scheduling or other business functions;
- Microsoft services, where used for email, cloud storage or other business functions;
- WordPress and website plugins required to operate the website.
We only share information where reasonably necessary for the relevant purpose.
We may also disclose information where required by:
- law;
- a court;
- a regulator;
- law-enforcement authorities;
- another competent authority.
International data transfers
Some technology providers used by BELO WORKS may process information outside the United Kingdom.
This may include website, cloud, email, artificial intelligence or other technology providers.
Where personal information is transferred internationally, we take reasonable steps to use providers and arrangements designed to protect personal information in accordance with applicable UK data protection law.
Depending on the provider and destination, relevant safeguards may include recognised adequacy arrangements or contractual data-protection measures.
You may contact us if you would like more information about international processing relating to your personal information.
How long we retain your data
We do not intend to keep personal information for longer than reasonably necessary.
As a general guide:
- enquiries that do not result in work may normally be retained for up to 24 months after the last meaningful contact;
- quotations, invoices, customer records and records relating to completed work may normally be retained for up to 6 years where appropriate for accounting, tax, contractual or legal purposes;
- chatbot information that becomes part of a customer enquiry may be retained with the relevant enquiry record;
- photographs submitted as part of an enquiry may be retained with the associated enquiry or job record where reasonably necessary;
- reviews may remain published while they continue to be relevant unless removed by BELO WORKS or following an appropriate request;
- website security and technical logs may be retained for shorter periods according to operational and security requirements;
- cookie retention periods may vary depending on the particular cookie.
We may retain information for longer where required by law or where reasonably necessary in connection with a dispute, complaint or legal claim.
What rights you have over your data
Depending on the circumstances, UK data protection law may give you the right to:
- request access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- request deletion of your information in certain circumstances;
- request restriction of the way we use your information;
- object to certain uses of your information;
- request certain information in a portable format;
- withdraw consent where processing relies on consent.
These rights are not absolute and may depend on the circumstances and the lawful basis for processing.
To make a request, contact:
We may need reasonable information to confirm your identity before responding to a request.
Your right to object
Where we process personal information on the basis of legitimate interests, you may have the right to object to that processing in certain circumstances.
Please contact us if you wish to exercise this right.
Where your data is sent
Information submitted through the website may be processed by third-party services necessary to operate BELO WORKS.
For example:
- chatbot messages and photographs may be transmitted to OpenRouter and the applicable AI model provider;
- website form information may be processed through our WordPress website and form systems;
- enquiry information may be delivered to our business email;
- scheduling information may be processed through calendar services;
- website information may be processed by hosting, security and cookie-management services.
Some providers may process information outside the United Kingdom.
Automated decision-making
BELO WORKS does not rely on solely automated decision-making to enter into contracts with customers or make legally binding decisions about them.
The BELO Assistant may analyse information and provide indicative estimates, but these outputs remain subject to review and confirmation by BELO WORKS.
An automated estimate does not constitute a final quotation or acceptance of work.
How we protect your information
We use reasonable technical and organisational measures intended to protect personal information against:
- unauthorised access;
- loss;
- misuse;
- alteration;
- accidental disclosure;
- unlawful disclosure.
Measures may include appropriate website security, access controls, software updates and the use of established service providers.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Children
Our website and property maintenance services are intended for adults arranging or enquiring about property-related work.
We do not knowingly seek to collect personal information from children through the website.
If you believe a child has provided personal information to us unnecessarily, please contact us.
Links to other websites
Our website may contain links to third-party websites or services.
If you follow one of these links, the third party may process your information according to its own privacy policy.
BELO WORKS is not responsible for the privacy practices of independent third-party websites.
We recommend reviewing the privacy information provided by any third-party service you choose to use.
Complaints
If you have concerns about how BELO WORKS uses or protects your personal information, please contact us first so that we have an opportunity to resolve the matter.
Email: info@beloworks.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Further information is available at:
Changes to this Privacy Policy
We may update this Privacy Policy when:
- our services change;
- the website changes;
- our technology providers change;
- our data-processing practices change;
- legal or regulatory requirements change.
The latest version will be published on this page.
The Last updated date at the top of the page will be changed when appropriate.
Contact us
For privacy enquiries, requests or questions about how BELO WORKS handles personal information, contact:
BELO WORKS GROUP LIMITED
Trading as BELO WORKS
Email: info@beloworks.co.uk
Telephone: 07539 179639
Website: https://beloworks.co.uk
Last updated: 12 September 2026
